Application Log

Application Log View reflects every action taken by the application and displays messages, notifications and other service information. Use the messages in this screen to observe and further analysis of the recovery process.

To open and activate Application Log View do one of the following:

  • From main menu choose Tools > Application Log or
  • Use F8 keyboard shortcut at any time

It is best to save the log file to a physical disk (different from the disk that holds the deleted data). By doing this you reduce the risk of writing over the data that you are trying to recover.

Figure 1: Application Log View
Save Log As
Opens a standard save as dialog. Save the actual application log file to the local disk (default extension is .log)
Save Hardware Info as
Opens a standard save as dialog. Save the disk diagnostic file to the local disk (default extension is .xml)

With sub-menu the following items are available:

Log entry filter

Shows or hides specific entry types in Log View:

Minimum details
Shows non-critical warning entries
Maximum details
Shows advanced entries related to the application behavior and data analysis
Text size
Changes text size to Large, Normal orSmall
Expand All
Expands a tree log data if available
Collapse All
Collapses a tree log data if available
Clear
Clear log for current application sessions
It is possible to go through the options with the context menu (right mouse click).
Figure 2: Context menu
Tip:

We recommend that you attach a copy of the log file to all requests made to our technical support group. The entries in this file will help us to resolve certain issues.