KillDisk Industrial Questions (FAQ)

How long will it take to receive my order?

North American shipments take 2-5 business days. For express shipping or estimate on arrival times, please contact our sales department by phone or email.

Do you offer a Demo of KillDisk Industrial?

We offer a one month demo. For more information, please contact our sales department.

Can I use license key USB flash with Hyper-V and VMware virtual machines?

Yes, you connect a USB flash with license to the host computer and make it available to the guest machine. It will be available in guest machine as a native USB device.

Will KillDisk Industrial work on my system?

It should work on most Windows or Linux systems. If you have any specific concerns about configuring your KillDisk Industrial system, please contact our sales department.

How Fast Is Erasing?

An actual erase speed depends on many factors: Drive Speed, Drive Interface, Interface Controller, Computer overall performance and workload. Our tests give the results: 10 GB per minute (in average) per pass for HDD with decent computer configuration and disks with age of up to 5 years old. See detailed test results here.

What to do if I lost USB dongle with a license, or dongle was damaged?

Physical USB dongle itself is your purchased license. It costs the value you paid. If you lost the dongle, you need to purchase a new one (we offer significant discounts). If your dongle is damaged, please send it to us, and we’ll fix it or replace it with a new dongle.

What types of disks are supported and NOT supported by KillDisk?

KillDisk Industrial supports all types of disks with standard sector size (512 or 4096 bytes):

SATA I, SATA II, SATA III
External USB 1.1, 2.0, 3.0, 3.1
SAS
SCSI
SSD
NVMe
HDD 3.5", HDD 2.5" form factors

KillDisk Industrial does NOT supports disks with non-standard sector size (ex. 520 bytes) being used by some hardware manufacturers (ex. NetApp). To be able to recognize and work with such types of disks, these disks must be converted to 512 sector size using third party tools (like SG3 on Linux).

How to install KillDisk Industrial on Windows Operating System Family?

KillDisk Industrial is a 64-bit application designed for Windows Server 2008 R2 x64 and higher versions. Desktop Windows versions (Windows 7, 8, 10 x64) are also supported, however Server platform is recommended for better performance, error handling and hot-swap operations.

Insert supplied DVD to the Windows workstation’s DVD-ROM drive
AutoPlay should launch product installation automatically
If AutoPlay feature disabled, run KillDiskIndustrial-Setup.exe manually
Follow the installation wizard steps to setup the software
KillDisk Industrial shortcut will be created in the Start menu
Launch KillDisk Industrial in the last wizard step, or from the Start menu
Administrator’s privileges needed to operate the software properly

How to install KillDisk Industrial on Linux Operating System Family?

KillDisk Industrial is a 64-bit application being able to operate in any 64-bit Linux environment, however Linux is the most diverse family and we recommend using Linux Mint 17 and higher versions. Most optimizations and customizations being done for this particular basic platform.

Insert supplied DVD to the Linux workstation’s DVD-ROM drive
Copy KillDiskIndustrial.run from the root of DVD to Linux environment, for example:

cp KillDIskIndustrial.run /home/$USER/

Change permissions for the installation to be executable, for example:

chmod u=rwx KillDiskIndustrial.run

Run installation under superuser account, for example:

sudo ./KillDiskIndustrial.run

Software will be installed to /opt/KillDiskIndustrial folder
For some Linux distributions (Linux Mint) – Start menu shortcut will be created
Software can be launched via /opt/KillDiskIndustrial/KillDiskIndustrial.sh or via menu
Superuser privileges needed to operate KillDisk, so after start type the password again