KillDisk Desktop and System Questions (FAQ)

How to create a request file for the license update?

How to apply a license update?

What types of disks are supported and NOT supported by KillDisk?

KillDisk Industrial supports all types of disks with standard sector size (512 or 4096 bytes):

  • SATA I, SATA II, SATA III
  • External USB 1.1, 2.0, 3.0, 3.1
  • SAS (except 5-slot model)
  • SSD
  • NVMe (via adapter)
  • M.2 (via adapter)
  • mSATA (via adapter)
  • HDD 3.5", HDD 2.5" form factors

KillDisk Industrial does NOT supports disks with non-standard sector size (ex. 520 bytes) being used by some hardware manufacturers (ex. NetApp). To be able to recognize and work with such types of disks, these disks must be converted to 512 sector size using third party tools (like SG3 on Linux).

How to erase disks using Graphical User interface?

If you have connected peripheral devices (monitor, mouse, keyboard) to the KillDisk Desktop station, you are able to use the GUI to control KillDisk operations.

  • Use mouse to select a disk or group of disks to be erased
  • Click Erase Disk toolbar button, or execute Erase Disk from the context menu
  • Set Erase method, any other options (if needed), and click OK to initiate the erase process
  • A flashing green light on the disk bay LED indicates that an erasure in progress
  • You can cancel the process by clicking Stop on toolbar
  • Wait until the process is complete
  • A solid red light will indicate that disk has been erased successfully

How to erase disks using Graphical User interface

How to erase disks using LCM panel?

(for 5-slot Desktop Model)

KillDisk Desktop is able to sanitize disks without of any peripheral devices. To erase disk or group of disks:

  • Press Enter button Enter button next to the LCM panel 5 times to input default password '0000' to enter the menu. Other passwords may be entered using the arrow keys
  • Press arrows buttons to select options in the menu and Enter button to open submenus, allowing you to erase options such as Erase method and Certificate Printing
  • Select Erase All Idle Disks or Erase Disk in Bay # to erase a particular disk from Erase menu and press Enter
  • Wait until complete, current progress is displayed on LCM
  • Steady red LED disk bay light and notification on LCM screen will indicate that disk has been erased successfully

KillDisk Desktop's LCM panel

How to switch to Touch Mode (Kiosk Mode) operations and back?

KillDisk can operate in industrial environments using compact touch screen monitors.

To switch to the compact Touch Mode you can either:

  • Click Touch Mode (or Kiosk Mode) from View menu or
  • Click Touch Mode toolbar button or
  • Press Ctrl+T key combination

To switch back to full-screen:

  • Press Ctrl+T key combination or
  • Touch menu button at bottom-left corner and then touch Display button (the second button at right side)

How to back up the system, preferences and user data?

(for 5-slot Desktop Model)

  • Insert KillDisk Desktop DVD (supplied in package) into DVD-ROM drive under any Windows environment
  • After auto-play launches Launcher.exe, click Backup/Restore all data in the Utilities section
  • Insert blank USB drive (or CD/DVD); follow wizard steps shown in wizard to create a bootable disk
  • Plug in USB drive into KillDisk Desktop hardware; turn on the system
  • Press F2 to enter BIOS and set USB HDD boot priority over the internal system disk (UDinfo MDS XXX)
  • Save bootable configuration and reboot; Windows-based recovery environment will launch
  • Click Disk to Image in Active@ Disk Image tool to create a full system backup
  • As a backup source select a system disk which named UDinfo MDS XXX (1GB in size)
  • Backup destination could be any attached HDD, bootable USB drive or attached network disk
  • Follow steps in the wizard to complete backup, then remove bootable USB and revert BIOS boot priorit

How to restore the system, preferences and user data?

(for 5-slot Desktop Model)

  • Complete the first 6 steps as “How to back up the system” to boot to the Windows recovery environment
  • Click Image to Disk in the Active@ Disk Image tool to restore a full system backup
  • As a backup source select the ADI file where you stored the backup created in “How to back up the system”
  • Set restore destination to UDinfo MDS XXX (1GB in size)
  • Follow steps in the wizard to complete restoration, then remove bootable USB and revert boot priority

How to restore system to factory settings?

(for 5-slot Desktop Model)

  • Reboot the system
  • On the first screen, select Restore to Factory Settings
  • Wait until recovery is complete, the system will boot up clean (all user preferences and files removed)

How to re-install KillDisk Desktop on the hardware?

(for 5-slot Desktop Model)

If the system disk (named UDinfo MD XXX, size is 1GB) is somehow re-formatted, system areas are overwritten, or disk becomes otherwise damaged, your system will be unable to boot properly. You will need to re-install the operating system and KillDisk Desktop software on the hardware to fix these issues.

To re-install the operating system and the software:

  • Insert KillDisk Desktop DVD (supplied in package) into DVD-ROM drive under any Windows environment
  • After auto-play launches Launcher.exe, click KillDisk Desktop Installation in Utilities section
  • Insert blank USB drive, select it in the list of devices
  • Click Start button to initialize the installation on your USB drive (all existing data on USB will be destroyed)
  • Plug in USB drive into the KillDisk hardware box, power on the system
  • Press F2 to enter the BIOS and set the USB HDD boot priority over internal system disk (UDinfo MDS XXX)
  • Save bootable configuration and reboot
  • Installation starts up and loads KillDisk Desktop files to the internal system disk (UDinfo MDS XXX)
  • After successful installation, KillDisk Desktop is automatically launched
  • Remove bootable USB drive and change BIOS boot priority back to the system disk (UDinfo MDS XXX)

How to fix monitor resolution?

For some HDMI monitors (16:10 mostly) there are problems displaying application.

To solve the problem the possible solutions could be:

  • Use the monitor build-in menu to setup 16:9 or other resolution
  • Use HDMI-to-DVI or HDMI-to-VGA connectors instead of direct HDMI-to-HDMI cable
  • Try other monitors

How to erase IDE disks?

You might be able to erase IDE disks using IDE to SATA or IDE to USB adapters. We however do not supply such adapters, you will need to look for them by yourself.

Another option is to use a legacy PC supporting IDE connectors and install a fresh copy of KillDisk Industrial Windows/Linux (we can provide you with 50% discount) and erase IDE disks there.

How choose path to store erase certificate?

  • Open KillDisk Industrial System Preferences/Disk Label Presets/Save to PDF
  • Enter your new path onto Save certificate as PDF to field

See more details in the documentation:

https://www.killdisk-industrial.com/desktop-manual/index.html#certificates-options.html

I would like to copy the PDF certificates to an USB drive but I cannot access the folder where KillDisk stores the certificates

  • Open PCManFM-Qt File manager
  • Choose Computer/File system destination
  • Press Toll/Open as Root in Main Menu
  • Enter root password (by default password is 1111)
  • In context menu in file display area select Show Hidden
  • Open certificates location
  • Select and copy your certificates

How to save labеls as PDFs?

  • Install a PDF printer driver
  • Open KillDisk Industrial **System Preferences/Disk Label Presets **
  • Chose PDF printer as a default printer for labels
  • Files with labels will be stored in /home/istar410/PDF directory by default

How to install PDF printer driver via CUPS?

  • Open terminal by pressing CTRL + ALT + T
  • Enter sudo apt install printer-driver-cups-pdf and press Enter
  • Driver should be installed

If you have an error dpkg was interrupted, open a terminal and enter dpkg --configure -a command. After that install the driver again.

How to erase disks in a RAID controller?

If hard disks are part of a RAID (software or hardware), they are not visible in the system on their own but presented as part of a virtual disk which can be erased as a whole. If there is a need to erase individual disks, they must be taken out from RAID configuration.

For software RAID (like Microsoft Storage volumes) a RAID should be broken, all individual disks from the RAID will become individually visible and accessible for erase.

For hardware RAID (configured on RAID controller) disks must be physically taken out from the RAID controller and connected to the system directly in order to become accessible as individual disks.